Buckovers Garden Centre
Privacy Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you use the Buckovers Garden Centre website, contact us, sign up for updates, or make an enquiry.
Last updated: 25 May 2026
1. Who we are
This website is operated by Best of British Home & Outdoors Ltd.
Buckovers and Buckovers Garden Centre are trading names of Best of British Home & Outdoors Ltd.
Best of British Home & Outdoors Ltd is a company registered in England and Wales.
Company number: 13195485
VAT number: 448 3938 52
Registered office: Unit 10 The Landscape Centre, Milbury Heath, Wotton-Under-Edge, England, GL12 8QH
For the purposes of UK data protection law, Best of British Home & Outdoors Ltd is the data controller for the personal information described in this Privacy Policy.
You can contact us by email at
hello@buckoversgc.co.uk
.
2. Information we collect
We may collect and use the following types of personal information:
- Contact details, such as your name, email address, phone number and postal address if you provide them to us.
- Enquiry information, such as messages you send through our website forms, emails, phone calls or social media messages.
- Newsletter signup information, such as your name, email address and consent confirmation if you sign up for garden centre updates.
- Technical information, such as your IP address, browser type, device information, pages visited and website usage information.
- Cookie and consent information, such as your cookie preferences and consent settings where a cookie consent tool is used.
- Business records, where relevant, such as records of enquiries, delivery requests, purchases, invoices or correspondence.
We do not intentionally collect special category data through this website. Please do not submit sensitive personal information through our website forms unless it is necessary for your enquiry.
3. How we collect your information
We may collect information when you:
- use our website;
- complete a contact form;
- sign up for garden centre updates;
- contact us by email, phone, post or social media;
- ask about products, stock, delivery or visiting the garden centre;
- interact with links, embedded content or third-party services on the website.
Some technical information may also be collected automatically by our website, hosting provider, security tools, performance tools or analytics services where enabled.
4. How we use your information
We may use your personal information for the following purposes:
- to respond to enquiries and messages;
- to provide information about plants, trees, compost, aggregates, garden supplies, delivery and visiting the garden centre;
- to send garden centre updates where you have signed up to receive them;
- to manage newsletter signups and unsubscribe requests;
- to keep records of enquiries, correspondence and customer communications;
- to operate, secure and improve the website;
- to understand website performance and visitor behaviour where analytics tools are used with appropriate consent;
- to comply with legal, tax, accounting and regulatory obligations;
- to protect our business, website, users and property.
5. Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the situation, we may rely on:
- Consent — for example, where you sign up to receive garden centre updates or agree to non-essential cookies.
- Contract — where we need to take steps at your request or provide products, services or delivery information.
- Legal obligation — where we need to keep records or comply with tax, accounting, legal or regulatory requirements.
- Legitimate interests — for example, responding to enquiries, keeping business records, improving our website, protecting website security and managing day-to-day business communications.
Where we rely on legitimate interests, we consider whether our interests are balanced against your rights and freedoms.
6. Newsletter and garden centre updates
If you sign up for Buckovers Garden Centre updates, we may use your name and email address to send occasional updates about seasonal stock, plants, trees, shrubs, compost, decorative aggregates, garden offers and what is happening on site.
Newsletter signups submitted through the website may be handled using Contact Form 7 and stored in WordPress using Flamingo. We may also receive an email notification when you sign up.
You can unsubscribe or ask to be removed from the update list at any time by replying to one of our emails or contacting us at
hello@buckoversgc.co.uk
.
7. Contact forms and website enquiries
If you contact us through the website, we will use the information you provide to respond to your enquiry and keep appropriate business records.
Contact form submissions may be emailed to us and may also be stored securely within WordPress using Flamingo. This helps us keep a record of enquiries and prevents messages being missed if an email notification fails.
8. Cookies and analytics
Our website may use cookies and similar technologies to operate properly, improve performance, secure the site and, where enabled, understand how visitors use the website.
More information is available in our
Cookie Policy
.
9. Who we share information with
We do not sell personal information.
We may share personal information with trusted service providers where necessary to operate the website and our business, including:
- website hosting providers;
- website maintenance and security providers;
- email and form notification providers;
- WordPress plugins and website software providers where relevant;
- analytics or performance providers where enabled;
- professional advisers, such as accountants, legal advisers or IT providers;
- regulators, authorities or other parties where required by law.
Where we use service providers, we aim to ensure they only use personal information as needed to provide their services to us.
10. International transfers
Some website tools, email services, analytics services, plugin providers or cloud services may process information outside the UK.
Where personal information is transferred outside the UK, we aim to ensure appropriate safeguards are in place, such as adequacy regulations, contractual protections or other lawful transfer mechanisms.
11. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes it was collected.
- General enquiries: normally retained for up to 24 months unless a longer period is needed for business, legal or dispute purposes.
- Newsletter signups: retained until you unsubscribe or ask us to remove your details.
- Business, order, delivery or accounting records: retained for as long as needed to meet legal, tax and accounting obligations.
- Website security logs: retained for a limited period as needed for website security, troubleshooting and fraud prevention.
- Cookie consent records: retained as needed to remember and evidence your cookie preferences.
We may keep limited records where necessary to show that an unsubscribe, deletion request or legal obligation has been dealt with.
12. How we protect your information
We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure website hosting, access controls, password protection, security tools, updates and appropriate administrative procedures. No website or email system can be guaranteed to be completely secure.
13. Your rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
- access the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information in certain circumstances;
- ask us to restrict how we use your information in certain circumstances;
- object to certain uses of your information;
- withdraw consent where we rely on consent;
- request data portability in certain circumstances.
You also have the right to object to processing based on legitimate interests in certain circumstances.
To exercise your rights, please contact us at
hello@buckoversgc.co.uk
. We may need to verify your identity before responding.
14. Links to other websites
Our website may contain links to other websites, such as The Little Nook, Best of British Home & Outdoors, social media pages or other third-party websites. We are not responsible for the privacy practices or content of those websites. Please check their own privacy policies before submitting information to them.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the website, our business, the tools we use, or legal and regulatory requirements. Any updates will be posted on this page with a revised “last updated” date.
16. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to help.
You also have the right to complain to the UK Information Commissioner’s Office. You can find more information at
ico.org.uk/make-a-complaint
.
Contact us
If you have any questions about this Privacy Policy or how we use personal information, please contact us.